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Contact Us

Have a question? No problem! Just complete the form and submit. We’ll get back to you quickly, with the answers you need. If your needs are more pressing, feel free to call our toll-free number:
855-SAFEPACT (855-723-3722)

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1545 Gulf Shores Pkwy, Suite 270
Gulf Shores, Alabama 36542

Have You Looked at Our FAQ Page?

The answer to your question may already be waiting for you on our Frequently Asked Questions page. Just click below to go!
Is there a minimum or maximum transaction amount that SafePact will accept using the SurePay Payment Processing?

No, there is not a minimum amount when using SafePact’s service, however there is a $10.00 minimum fee. There is a maximum transaction size of $100,000. Transactions using a credit card are capped at $10,000.

How much is the fee when using SafePact’s SurePay Payment Processing?

SafePact’s SurePay Payment Processing fees are on a sliding scale starting at 3.75% and go down to an incremental fee of .25% on the amount between $10,000 and $25,000 so your total fee can be as low as less than 1% depending on the size of your transaction. There is a $10.00 minimum fee. If the homeowner pays with a credit card there is a separate 3% fee associated with processing the credit card which is charged to the contractor.

How does SafePact’s SurePay Payment Processing work?

SafePact’s SurePay Payment Processing is a process that protects the contractor by verifying funds and protects the homeowner by allowing verification of contract terms prior to release of payment. It creates a balance of power ensuring both parties deliver on their commitments and obligations to the other party.

How is SafePact’s SurePay Payment Processing account different than an escrow account?

Escrow accounts are usually used in the context of mortgages where the mortgage company establishes an escrow account to pay property tax and insurance during the term of the mortgage. The escrow is a separate account from the mortgage account where funds are deposited, typically on a monthly basis with the homeowner’s mortgage payment. Since a mortgage lender is not willing to take the risk that a homeowner will not pay the property tax and insurance, they require a designated escrow agent who has the duty to pay these expenses. This service is usually required under the mortgage terms. SafePact’s SurePay Payment Processing is dedicated specifically for use with home improvement projects to mitigate performance and payment risk in completing home improvement projects.

How is SafePact’s SurePay Payment Processing account similar to an escrow account?

A SafePact’s SurePay Payment Processing account is a FDIC insured designated account, thus in terms of safety and security it is very similar to a typical escrow account. The major difference is in its designated purpose.

Click here to use our Fee Calculator to see what the fee would be on your transaction.

What happens after I register with SafePact?

You will be sent an email with a link to confirm your SafePact account. After clicking the link you will have completed your registration.

What can I do if the other party does not receive the invitation for my transaction?

Have the other party check their spam email filter to ensure that emails from are not blocked. To ensure that SafePact emails are not blocked make sure that is added their address book.

How do I know when my funding is completed and the funds have cleared?

You will receive an email notification when funds have been received and are held in a secure SurePay Payment Processing account. In addition the status of your job will indicate that funding has taken place. In accordance with banking practices, received funds cannot be confirmed as cleared for 3 business days from the date of receipt by SafePact. Based on this information, it is at the discretion of the contractor as to whether they choose to wait for the clearance of funds before commencing the job.

How does the contractor request the homeowner release the funds once the agreed terms have been met?

When the job is complete, the contractor must log in to his SafePact account select the job and click on ‘Work Complete- Request Approval’ button, which will automatically send an email notification to the homeowner requesting them to log in to SafePact, confirm that the job has been satisfactorily completed and release the funds.

As a homeowner, can I request a partial release of funds to the contractor?

Yes, partial release of funds to the contractor may be requested by contacting the SafePact Helpdesk by clicking through the Contact Us button and entering the appropriate information. Please be sure to include your job number and amount to be released.

What happens if the homeowner does not release the funds to the contractor after they have received notification of job completion when using SurePay Payment Processing?

If the homeowner does not respond to the email request to release funds within 2 business days from the date the email request was sent, the homeowner will receive a daily reminder email from SafePact for 5 days. The contractor should communicate directly with the homeowner via SafePact’s secure message portal which will create a permanent record of the interaction. If the homeowner does not respond to the email notifications the by the end of this 7 day period the contractor will receive notice from SafePact and it would be recommended that they begin the SafePact Dispute Resolution process.

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