Questions Not Answered? HelpDesk@SafePact.com

FAQ

The Basics

What is SafePact?
Who uses SafePact’s services and why?
Is there a fee to create an account with SafePact?

How Does SafePact’s SurePay Payment Processing Work

What is SafePact’s SurePay Payment Processing?
Who are SafePact’s SurePay Payment Processing customers?
Does SafePact act on behalf of either party?
Who pays the fee when using SafePact’s SurePay Payment Processing - the homeowner or the contractor?
Is there a minimum or maximum transaction amount that SafePact will accept using the SurePay Payment Processing?
How much is the fee when using SafePact’s SurePay Payment Processing?
How does SafePact’s SurePay Payment Processing work?
How is SafePact’s SurePay Payment Processing account different than an escrow account?
How is SafePact’s SurePay Payment Processing account similar to an escrow account?

Security

Can anyone else access my SafePact account?
What does SafePact do to insure my information is secure?
How do I know the money I transfer to SafePact is safe?

Getting Started

What information do I need to get started with SafePact?
What happens after I register with SafePact?
What information does SafePact require for a contractor to start a transaction?
What information does SafePact require for a homeowner to start a transaction?

Your Account

What do I do if I forget my password?

Communication Questions

Why can't I receive emails from SafePact?
What can I do if the other party does not receive the invitation for my transaction?
How do I check the details and status of my jobs?
How long is a new transaction invitation active?

Using SafePact’s SurePay Payment Processing – Follow the Money

How do I transfer funds for my transaction using SurePay Payment Processing?
How do I know when my funding is completed and the funds have cleared?
How long does it take for a SafePact transaction to be processed and completed?
How does the contractor request the homeowner release the funds once the agreed terms have been met?
When is payment released to the contractor?
When will SafePact pay the contractor?
As a homeowner, can I request a partial release of funds to the contractor?
When are SafePact fees deducted?
Does SafePact accept credit card payments?

Changes, Cancellations, and Disputes

Can changes be made to a SafePact transaction that is using SurePay Payment Processing?
How do I cancel a transaction that is using SurePay Payment Processing?
What happens if the homeowner does not release the funds to the contractor after they have received notification of job completion when using SurePay Payment Processing?
What happens if there is a dispute?

What We Do

Our Certifications

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Our Partners

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